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Front
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Front integration

Front is a customer operations platform that combines email, SMS, chat, and social channels in a shared inbox. The integration connects your Front workspace to Frontegg Agen for Work, enabling AI agents to read and manage conversations, contacts, messages, and other workspace resources on your behalf.

Prerequisites

Connect Front

Step 1: Create an app in the Front developer portal

Sign in to Front and go to Settings → Integrations → Developers. The Developers page lists your existing apps. Click Create app.

Front Developers page with Create app button highlighted

Front creates an untitled app and opens its configuration page. Go to the Settings tab, enter a name (for example, Frontegg Integration), and click Save.

Step 2: Enable OAuth and configure settings

Open the Features tab of your new app and click Add feature. In the dialog that appears, scroll to the API Access section and click Add feature on the OAuth card.

You will be taken to the OAuth configuration page. Fill in the following settings:

Redirect URLs

Click Add Redirect URL and enter your Frontegg Redirect URL:

  • https://YOUR_MCP_GATEWAY_URL/integration-callback

See Get your Redirect URL for instructions on finding your MCP Gateway URL.

Feature access

Select both checkboxes:

  • Access resources — allows the app to read and write workspace resources
  • Auto-provisioning — enables provisioning actions

Namespace access

Select the following namespaces:

  • Shared resources — grants access to shared inboxes, conversations, and channels
  • Private resources — grants access to private conversations and resources

Scopes are portal-only

Front configures OAuth scopes exclusively in the developer portal. Do not add a scope parameter to the authorization URL — doing so causes an invalid_scope error.

Click Save. Front generates the Client ID and Client secret for your app.

Front OAuth page showing Client ID, redirect URL, and selected scopes

Step 3: Copy your credentials

On the OAuth page, copy both values from the App credentials section:

  • Client ID
  • Client secret — click Reveal to display it, then copy it

Configure the Frontegg portal

Once you have obtained your Client ID and Client secret from the steps above, enter them in the integration configuration page of the Frontegg portal:

  1. Open the Frontegg portal and navigate to your environment → Integrations → Front.
  2. Enter the Client ID and Client secret in the corresponding fields.
  3. Click Save.

Keep your credentials secure

Never share or commit your Client secret to version control.

Additional resources