## DevRev integration

DevRev is an AI-native platform that unifies customer support, product management, and software development around a single data model. Integrating DevRev with Frontegg allows your application to manage works (tickets and issues), conversations, accounts, customer and internal users, parts, knowledge base articles, tags, and global search across your DevRev org on behalf of your users using a Personal Access Token (PAT).

DevRev does not offer OAuth 2.0 for third-party integrations — a Personal Access Token is the only supported credential. The token is sent with every API request as `Authorization: Bearer <token>`.

Prerequisites
- A DevRev account with access to a dev org
- A dev user whose privileges cover the actions you want the integration to perform — a PAT inherits the same privileges that its owner has on the DevRev platform


### Connect DevRev

#### Step 1: Open your DevRev dev org

Sign in to the [DevRev app](https://app.devrev.ai) and select the dev org you want to connect.

#### Step 2: Open the Personal Access Token settings

In the DevRev app, go to **Settings** → **Account** → **Personal Access Token**.

#### Step 3: Create a new token

Click **New token**. Enter a descriptive name (for example, `Frontegg Integration`) so you can distinguish it from other tokens, and set the validity period for the token. Click **Generate**.

Tokens cannot be renewed
A PAT cannot be renewed — when it expires you must create a new token and update the credential in the Frontegg portal. Choose a validity period that matches how long the integration should run unattended.

#### Step 4: Copy the token

DevRev displays the token value only once, immediately after creation. Copy it now and store it securely — it cannot be retrieved later. You will need it to configure the integration in the Frontegg portal.

One-time display
The token value is shown only at creation time. If you lose it, you cannot recover it — you must revoke it and create a new one. To revoke a token, return to **Settings** → **Account** → **Personal Access Token** and click **Revoke** next to it.

### Configure the Frontegg portal

Once you have generated your **Personal Access Token**, enter it in the integration configuration page of the Frontegg portal:

1. Open the **Frontegg portal** and navigate to [ENVIRONMENT] → Integrations → DevRev.
2. Enter your **Personal Access Token** in the **API Key** field.
3. Click **Save**.


Keep your credentials secure
Never share or commit your Personal Access Token to version control. Because the token inherits the full privileges of the dev user who created it, treat it with the same care as that user's password.

### Additional resources

- [DevRev authentication guide](https://developer.devrev.ai/public/about/authentication)
- [DevRev API reference](https://developer.devrev.ai/public/api-reference/)
- [How to get your Redirect URL](/agen-for-work/connectors/redirect-url)